Learning Targets:

1. Perform SWOT and PESTLE analyses to articulate strategic drivers, constraints, and external factors.

2. Map current-state capabilities and value streams to identify gaps and quantify pain points with baseline metrics.

3. Define measurable objectives and KPIs/OKRs aligned to organizational strategy and stakeholder outcomes.

4. Draft a business case including options analysis, cost–benefit, ROI/NPV calculations, risks, and a recommended option.

5. Elicit and document scope boundaries with a context diagram and explicit assumptions and dependencies.

Modules

Learning Targets:

1. Produce level 0–2 BPMN process models with lanes, events, and gateways that accurately represent the as-is process.

2. Identify waste and bottlenecks using value-add analysis or Little’s Law and propose to-be improvements with quantified impact.

3. Create SIPOC diagrams to define process boundaries, suppliers, inputs, outputs, and customers.

4. Model decision logic with DMN decision tables, specifying hit policies, rule conditions, and outputs.

5. Define process performance measures (e.g., cycle time, throughput, defect rate) with target values and monitoring methods.

Modules

Learning Targets:

1. Write INVEST-compliant user stories with Given–When–Then acceptance criteria that are testable and traceable.

2. Produce use case specifications and supporting UML diagrams for critical interactions and alternate flows.

3. Create logical data models (ERDs) detailing entities, attributes, relationships, and cardinalities.

4. Validate requirements through structured walkthroughs, prototypes/wireframes, and quality checklists to ensure clarity and verifiability.

5. Derive measurable non-functional requirements (e.g., performance, security, compliance) with explicit thresholds and constraints.

Modules

Learning Targets:

1. Build a requirements traceability matrix linking objectives to features, stories, tests, and releases.

2. Prioritize requirements using MoSCoW, WSJF, or Kano and record prioritization rationale and dependencies.

3. Baseline requirement sets and process change requests with documented impact analysis and approvals.

4. Maintain versions, status, and relationships in Jira/Azure DevOps using configured workflows and custom fields.

5. Report requirements progress, volatility, and throughput metrics to stakeholders on a defined cadence.

Modules

Learning Targets:

1. Define evaluation criteria and success metrics mapped to KPIs/OKRs prior to release.

2. Design and run pilots or A/B tests; collect and analyze data with appropriate statistical significance thresholds.

3. Conduct root cause analysis using 5 Whys or Ishikawa when outcomes deviate from targets.

4. Quantify realized benefits versus the business case and update the benefits register with variances and recommendations.

5. Facilitate a lessons-learned session and produce a solution performance report with prioritized, actionable improvements.

Modules